Our commitment to you

Our community charter describes what our partners, stakeholders, community members and Stadium users can expect when we work together. We want to leave a legacy that goes beyond our core business and gives everyone access to great experiences and genuine connections when they work and play at Australia’s best regional stadium.

We are present

Available – we will provide a range of opportunities and forums

Proactive – we will be proactive in our engagement by understanding your interests and needs

Open – we will regularly inform and update you on key events and projects

Listen – we will listen with open minds

We are collaborative

Diversity – We will include a range of voices and opinions

Respect – We will show you how much we value you and your input

Accessible – we will provide many ways for you to be involved

We are accountable

Integrity – we will do what we say we will do in a timely manner

Honest – we will be open about what feedback or information we can and cannot use

Transparent – we will be clear on what information and insights we are seeking and how we will use it

What the charter will look like in our work

At Kardinia Park Stadium Trust our work areas are focussed on these community outcomes. Below describes what engagement in these areas of work will look like in the next few years. The charter helps to bring these to life by describing how you as the community will be engaged to enact these.

We will be a hub of Elite and community activity, health and wellbeing

We will enable programs and events that create a healthy community

Drive state Government alignment

We will ensure that all of the community can participate

We will understand our community and enable programs to meet their needs

We will strive to have community events at little or no cost to participate

We will work with our community to encourage and foster sport participation for all

We will encourage diversity and inclusion

We are connected to and understand our community

We actively acknowledge and honour our local indigenous heritage and relationships

We understand our partners and celebrate the historic relationships

We provide opportunities for our community and partners to engage with us

We will support and build the capacity of our staff to engage communities and build effective partnerships with clear processes and procedures

We will enable unique experiences that our community will love

We will enable a diverse range of activities from entertainment to sport

We will actively engage new audiences that reflect the diversity of our community

We will actively seek new partnerships that reflect the diversity of our community

Our diversity and inclusion strategy

To achieve our vision of Australia’s best regional stadium, the Kardinia Park Stadium Trust recognises that it must have an:

External Focus to:

• Seek to understand participation at the precinct and the barriers that exist for different members of the community.
• Gather as much data as possible to inform baseline measures related to diversity and inclusion and to enable improvement measurement.
• Provide the best experiences for all people who come to the stadium and precinct through Customer Service training and regular review of customer feedback.

Internal Focus to:

• Commit to, embrace and prioritise learning
• Implement inclusive recruitment practices to maintain a diverse internal workforce.
• Meet our legislative and statutory requirements as a minimum requirement, but also role model best practice in inclusion.


Learn more

Your feedback is important to us

We want your feedback on how we are doing, so we know if we are delivering on our promise. It helps us understand your experience and better meet your needs. For all enquires please phone us on 03 5224 9111 Monday to Friday, 9am to 5pm.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit