Careers

Job Opportunities
GENERAL MANAGER – VENUE AND COMMERCIAL OPERATIONS

The General Manager – Venue and Commercial Operations will lead the successful management of GMHBA Stadium operations ensuring high-quality customer experiences, procurement of diverse major and minor events, the safe and secure delivery of events and activities held at the stadium, compliant facilities and contract providers, digital technology, and its utilisation whilst maximising stadium occupancy and financial returns. You will be adept at building and maintaining positive relationships with and meeting the needs of a diverse stakeholder group as well as balancing the management of elite, community, and commercial usage of the stadium. You are well known for your strong commitments to and proven track record of building high-performing teams leveraging your effective leadership skills that have consistently unlocked the potential of your team members, leading to excellent outcomes.

You can view the Position Description for this role HERE

 

To apply for this role, please submit your current Resume and a Cover Letter outlining your interest and suitability to the role to hr@kardiniapark.vic.gov.au

Please note we may commence interviewing during the advertising period. Applications close by Sunday, 9 June 2024 or earlier upon an appointment of the successful candidate.


Senior Manager- Event Operations

Reporting to the General Manager –Venue and Commercial Operations, this exciting and dynamic role will lead the successful planning, delivery, and management of all events, aligning with the organisation’s customer experience program. You will be an exceptional collaborator and communicator, with an ability to align internal and external stakeholder groups, ensuring positive experiences that consistently achieve results. As a change agent, with an innovative style, you will enhance our contemporary event delivery models to transform teams and operations, while working closely with the rest of the business, including the finance department to manage relevant operating agreements and major contracts with service providers. Above all, you will be dedicated to and skilled in empowering your direct reports to achieve their full potential and foster ultimate engagement at work, while consistently delivering excellent outcomes.

 

The successful candidate will be a confident leader, capable to take a strategic vision into operational delivery. With an ability to seamlessly manage multiple stakeholder groups and competing priorities, you will demonstrate experience managing events at arenas and major stadiums, preferably including sporting events. You will have a proven ability to lead teams in a complex operating environment and a strong understanding of large crowd capacities and the intricacies of multiple activations, including security and safety considerations and risk management. Excellent written and communication skills and a passionate for delivering exceptional event experiences is essential for the position. If you have a track record of managing large events and operations through a courageous, collaborative, and inclusive leadership approach, we would love to hear from you.

A copy of the Senior Manager- Event Operations Position Description is available HERE

 

To apply for this role, please submit your current Resume and a Cover Letter outlining your interest and suitability to the role to hr@kardiniapark.vic.gov.au

Please note we may commence interviewing during the advertising period. Applications close by Sunday, 16 June 2024 or earlier upon an appointment of the successful candidate.

We want you to join our journey

It’s the people behind the scenes that make our events truly special.

The Trust’s full and part-time workforce contains staff members working within operations, facilities and assets, safety and security, stakeholders, marketing and communications, finance, major projects and human resources. If you are the right fit for our dynamic and progressive organisation, we want you to join our journey.

Yes, there will be some unique and exciting opportunities, but most importantly you will grow as a person and a professional.

By becoming a member of our casual event workforce, you will play a pivotal role in either preparing the venue or ensuring fans and visitors have an exceptional experience.

By becoming a member of our casual event workforce, you will play a pivotal role in either preparing the venue or ensuring fans and visitors have an exceptional experience.

Our casual event roles are:

Customer Ambassadors
  • The casual role of Customer Ambassador supports the successful and safe end-to-end delivery of various events.
  • Customer Ambassadors will mainly work at Stadium Gates and Stands providing excellence in customer service, assisting with ingress and egress, and resolving ticketing and event operations matters.
  • This role requires you to know the stadium, and operate in accordance with the Trust’s event plans, standard operating procedures, and emergency management protocols.
  • Being the first point of contact with our customers, Customer Ambassadors assist and delight our customers with great customer service to ensure their experience at our venue is positive and memorable.
  • Customers Ambassadors can be allocated and reallocated to various event postings during an event, working across various parts of the stadium, depending on the needs of the business. These event postings may include:
    • Customer Service – Usher
    • Customer Service – Sensory Room Attendant
    • Gate or Stand Leader
    • Ticket Seller
    • Lift Attendant
    • Inclusion Officer
Event and Venue Specialist
  • The casual role of the Event and Venue Specialist is to support the appointed Event Lead and the Venue Commander in the safe, effective, and efficient delivery of major events at the Stadium.
  • The Event and Venue Specialist is responsible for ensuring that event operations are conducted as per the Trust’s Event Management Framework event plans, standard operating procedures, Emergency Management Plan, and event-related directions from the Event Manager and the Venue Commander.
  • This role requires effective supervision and facilitating the communication flow between the Venue Control Room and the event staff on the floor. While this role reports to the assigned Event Lead, the Venue Commander will provide directions to this role as the ultimate decision-maker on event-related and venue operations matters.The Event and Venue Specialist may be allocated to various event postings during an event, including:
    • Communications Officer
    • Area Supervisor
Minor Event Supervisor
  • The casual role of Minor Event Supervisor will be responsible for the safe and smooth delivery of a minor event working closely with the Event Lead (on-call).
  • Act as Venue Commander and a Chief Warden at the event they are responsible for.
  • Ensure and maintain extensive up to date working knowledge of the Stadium, stadium operations, event plans, safety, and emergency procedures.
Logistics Officers

The logistics officers are the unseen heroes of the casual event workforce as they prepare the venue and the precinct ready for the fans, then well after they are gone, they pack everything away again.

 

CASUAL EVENT WORKFORCE RECRUITMENT PROCESS

The Trust will generally hold two recruitment drives per year. Register your interest below and you will receive an email alert when we are recruiting.

  • This field is for validation purposes and should be left unchanged.

Employment Opportunities with our stadium partners

Our stadium partners also offer great opportunities to work at the stadium on event days.

 

WIT Protection Services

Security services

Learn more

Spark Event Group

Customer Service

Find out more

Quayclean

Cleaning services

Find Out More

Higher Mark

Catering and Hospitality

Find Out More

O’Brien Group Australia

Food & Beverages

Find Out More