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Museum Visitor Experience and Program Officer (Part-Time)

The Role

This ongoing part‑time role (15 hours per week) operates in accordance with the Geelong Sports Museum’s current opening hours, which are Thursday to Saturday, from 9:30am to 2:30pm.

The Museum Visitor Experience and Program Officer is central to ensuring a welcoming, well run and engaging environment at Geelong Sports Museum. This role supports daily operations, visitor services, and the administrative processes that underpin programs, tours and events. It requires the ability to independently operate the museum during weekdays with limited supervision and on Saturdays without onsite supervision.

In this role, you will welcome visitors, process ticket sales, coordinate admissions and maintain a clean, prepared museum environment. You will manage customer enquiries across email, phone and the ticketing platform, coordinate group and school bookings from initial enquiry through to confirmation, and maintain accurate records, schedules and documentation. You will also confidently navigate and use multiple digital systems including ticketing, point of sale, document management systems.

Further, you will also activate and monitor interactive experiences, assist with basic troubleshooting of exhibition technology and point of sale systems, and escalate issues when needed. Additionally, you will support the smooth delivery of group visits, tours and school programs through material preparation and onsite assistance. Most importantly, you will provide friendly, consistent customer service to ensure every visitor enjoys a safe and positive experience.

About You

You are friendly, organised and confident in delivering great customer service. Ideally, you have experience in arts, culture, tourism or hospitality, but this is not essential. You communicate clearly in writing and in person, and you are comfortable speaking to groups and assisting with tours. You pay attention to detail and follow instructions and procedures with care. You are physically capable of safe manual handling, willing to learn Geelong’s sporting history, and able to work both independently and as part of a small team. You remain composed during safety or emergency situations and are available to work Saturdays.

How to Be Considered

For more detailed information about the role please click here

To apply please email your resume and cover letter to hr@kardiniapark.vic.gov.au

Applications close by 26 April 2026.

Please note we may commence interviewing during the advertising period.

Child Safe Statement

Kardinia Park Stadium Trust is committed to the safety and well-being of all children within our venue. We create and maintain a child-safe environment. The welfare of children is a top priority, and we have zero tolerance for child abuse.

Pre-Employment Screening Statement

Successful applicants will be required to undertake pre-employment screening. This includes but is not limited to a national police check and working with children check. Kardinia Park Stadium Trust may withdraw an employment offer in the event of an unsatisfactory screening result.

Diversity and Inclusion Statement

Kardinia Park Stadium Trust is an equal opportunity employer and encourages individuals of diverse backgrounds including but not limited to those from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse communities, or applicants with a lived experience of disability to apply.

*According to austadiums.com

Full-time and part time workforce

The Trust’s full and part-time workforce contains staff members working within operations, facilities and assets, safety and security, stakeholders, marketing and communications, finance, major projects and human resources. If you are the right fit for our dynamic and progressive organisation, we want you to join our journey.

Yes, there will be some unique and exciting opportunities, but most importantly you will grow as a person and a professional.

Event day workforce

By becoming a member of our casual event workforce, you will play a pivotal role in either preparing the venue or ensuring fans and visitors have an exceptional experience.

Our casual event roles are:

Customer Ambassadors

The casual role of Customer Ambassador supports the successful and safe end-to-end delivery of various events.
Customer Ambassadors will mainly work at Stadium Gates and Stands providing excellence in customer service, assisting with ingress and egress, and resolving ticketing and event operations matters.
This role requires you to know the stadium, and operate in accordance with the Trust’s event plans, standard operating procedures, and emergency management protocols.
Being the first point of contact with our customers, Customer Ambassadors assist and delight our customers with great customer service to ensure their experience at our venue is positive and memorable.
Customers Ambassadors can be allocated and reallocated to various event postings during an event, working across various parts of the stadium, depending on the needs of the business. These event postings may include:

- Customer Service – Usher
- Customer Service – Sensory Room Attendant
- Gate or Stand Leader
- Ticket Seller
- Lift Attendant
- Inclusion Officer

Event and Venue Specialist

The casual role of the Event and Venue Specialist is to support the appointed Event Lead and the Venue Commander in the safe, effective, and efficient delivery of major events at the Stadium.
The Event and Venue Specialist is responsible for ensuring that event operations are conducted as per the Trust’s Event Management Framework event plans, standard operating procedures, Emergency Management Plan, and event-related directions from the Event Manager and the Venue Commander.
This role requires effective supervision and facilitating the communication flow between the Venue Control Room and the event staff on the floor. While this role reports to the assigned Event Lead, the Venue Commander will provide directions to this role as the ultimate decision-maker on event-related and venue operations matters.The Event and Venue Specialist may be allocated to various event postings during an event, including:

- Communications Officer
- Area Supervisor

Minor Event Supervisor

The casual role of Minor Event Supervisor will be responsible for the safe and smooth delivery of a minor event working closely with the Event Lead (on-call).
Act as Venue Commander and a Chief Warden at the event they are responsible for.
Ensure and maintain extensive up to date working knowledge of the Stadium, stadium operations, event plans, safety, and emergency procedures.

Logistics Officers

The logistics officers are the unseen heroes of the casual event workforce as they prepare the venue and the precinct ready for the fans, then well after they are gone, they pack everything away again.

CASUAL EVENT WORKFORCE RECRUITMENT PROCESS

The Trust will generally hold two recruitment drives per year. Register your interest below and you will receive an email alert when we are recruiting.